Why adding more tech won’t fix broken systems.
Over the years, I’ve noticed a pattern:
Whenever something breaks in a business, the default reaction is –
“Let’s add a new software.”
But most “software problems” are actually process problems in disguise.
A tool cannot fix a broken workflow. It can only amplify what already exists.
If the process is chaotic, software will make it chaotically faster.
Before building Shoppeboard or any solution within Nine Software Solutions, we always ask:
“What exactly is the workflow trying to achieve?”
“Where does the friction originate?”
“Is this a process problem or a clarity problem?”
In 8 out of 10 cases, the workflow is flawed, not the tool.
Companies don’t need more automation.
They need:
- clarity
- sequence
- ownership
- transparency
- simpler steps
Only after the process is stable should you introduce tools, and even then, build minimal, lean tools that do exactly what the process requires.
Software should support the system, not replace thinking.